Refunds Policy and Terms of Service

Refunds Policy

All sales are final. We do not offer refunds or exchanges for incorrect purchases or change of mind once fabric has been cut from the roll for your order.

Please follow the care instructions as outlined in the page which outlines washing instructions for merino fabrics as we are unable to accept claims on fabrics which have been laundered incorrectly. https://www.newzealandmerinoandfabrics.com/blogs/news/18713403-merino-washing-instructions?_pos=2&_sid=c5d2e34ce&_ss=r

The colour of fabrics as depicted online cannot be guaranteed by us due to variances beyond our control such as computer monitor settings.

In the unlikely event that we have sent you the wrong fabric or you find that your fabric is faulty so long as the fabric is UNCUT and we are notified within 7 days, we may replace the fabric at no charge or if we are unable to do this we will refund both the fabric cost and the shipping fee (if applicable).

All claims on faulty items must be made within 7 days of purchase & proof of purchase must be provided.  To make a claim please email us at info@newzealandmerinoandfabrics.com

Sales Terms

By placing an order via this website you warrant that you are of legal age to form a binding contract. You undertake to provide true, accurate, current and complete information about yourself as prompted by the website's registration form/s.   You undertake that you are the authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods you are ordering.  If you provide any information that is untrue, inaccurate, not current, incomplete (or becomes untrue, inaccurate, not current or incomplete), or if you are not the authorised user of the credit or debit card or we have reason to suspect such information is inaccurate or incomplete or the payment method unauthorised, we have the right to suspend or terminate your use of the website and refuse any and all current or future use of the website.

You are responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.  You agree to notify us of any misuse or breach of security.

The colour of fabrics as depicted online cannot be guaranteed by us due to elements beyond our control such as variances in computer monitor settings. We will do our best to accurately describe our products, however if you are unsure of the colour, weight, style, grain or pattern of any of our fabrics we strongly recommend you contact us before purchasing. 

We will endeavour to supply all orders placed and accepted on the website, however, order placement and acceptance do not constitute an obligation on us to supply until you receive confirmation of your order from us.